Returns / Refunds
Returns / Refunds
Downloadable software products
Some health and personal care items
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 2945 East Point Dr. Chesapeake Virginia US 23321.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
To return your product, you should mail your product to: 2945 East Point Dr. Chesapeake Virginia US 23321
Personalized merchandise cannot be returned due to your misspelling or incorrect size choice. Our software shows you what the item will look like before you order. But we guarantee the quality of our goods, so to be eligible for a return, your item must have a manufacturing defect.
To complete your return, visit the Concerns area in our Support Section.
Refunds (if applicable)
Our commitment is to deliver the product you ordered. We have a very simple return policy.
We will replace or refund your purchase if there is a manufacturer defect. Manufacture defects include things such as rips, tears, holes and faded printing.
Returns for any other reason will incur a 15% restocking fee.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Shipping and Delivery
We, along with every other major retailer in America, get some of our products from China. Although we work with only highly trusted manufactures that are both fast, and who provide superior quality and workmanship, sometimes, there are issues regarding shipping that are 100% out of our control. Some of these issues include shipping delays from China, and shipping delays from the United States Postal Service. In some cases it may take 30 days to receive your item.
If your item has not been delivered within 30 days of your original purchase date and our USPS investigation shows no movement in their system, we will refund your payment.
If your item has not been delivered within 30 days of your original purchase date and our USPS investigation shows your package coming in a reasonable amount of time we will not be able to issue a refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.